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Plantation General Hospital
Pediatric ER

Core Values

In 2009 and 2010, Plantation General Hospital updated its mission statement and core values which focuses on the relationships, friendships and partnerships that drive service excellence, positive outcomes and the mission and values of HCA, Plantation General’s parent company. Working with the Plantation General team of employees, a new culture was developed based on the “ships.”

The Mission Statement:

“Quality Driven…Customer Focused”

The Core Values are the following 5 “ships”

I. Workmanship

Workmanship is the commitment to consistently perform with pride and attention to detail

I will perform with pride and attention to detail by

  1. Following the dress code
  2. Being on time
  3. Following hospital standards at all times

II. Ownership

Ownership is the commitment to holding myself accountable to maintain standards of excellence

I will hold myself accountable for maintaining standards of excellence by

  1. Being open and always willing to serve
    • Listening openly to the opinions of others
      • Don't interrupt
      • Don't roll your eyes
      • Don't pass judgment
    • Asking "What else can I do for you?"
    • Anticipating the needs of others
  2. Striving to exceed expectations of all tasks assigned
    • Pay attention to the details each and every time
  3. Offering solutions to obstacles
    • Find ways to say "Yes"
    • Seek way to improve

III. Partnership

Partnership is the commitment to having mutual desire and trust to achieve a common goal

I will trust and work with others to achieve a common goal by

  1. Considering the other person’s view before mine
    • Ask what they think before sharing my ideas
    • Seek to understand before being understood
  2. Working toward collaborative outcomes
    • Begin with the end in mind
    • Agree to disagree
  3. Closing the loop by
    • Own my responsibilities
    • Be highly responsive

IV. Leadership

Leadership is the commitment to personal excellence and an inspiration to others

I will demonstrate personal excellence in all that I do and be an inspiration to others by

  1. Complimenting daily
    • Offer in writing, email or verbally
  2. Demonstrating a positive attitude
    • Smile
    • Be a part of the solution not part of the problem
  3. Seeking to improve
    • Lead by example
    • Do my best work all of the time

V Stewardship

Stewardship is the commitment to doing the right thing all of the time

  1. I will do the right thing all of the time by
    • Treating the work area as my property
    • Keep work area clean and orderly
  2. Not wasting
  3. Following Hospital etiquette
  4. Maintain and protect hospital property at all times Practice Customer Service protocol